Got Questions?

Verified account-holders can initiate a WIRE withdrawal or a Local Bank Transfer (EFT) dependant upon location and service availability.

These options can be found in the TRANSFERS section of a Paxum personal account, or in the WITHDRAWAL section of a Paxum business account.

Yes, you can withdraw your Paxum account funds to an external Visa or external Mastercard in your name.

Please note, third party external card withdrawals are not available to personal account-holders.

For a withdrawal to External Mastercard most users experience instant deposit or usually within a few hours, some users experience slightly longer credit times with rare occasions lasting over a day.

Withdrawal to External Visa usually takes up to 3 business days to be completed and delivered to your external visa.

When you are sent a Paxum P2P transfer from another Paxum user the funds are INSTANTLY available in your Paxum account.

When you add funds to your Paxum account by wire transfer we ask you to allow up to 3-5 business days for the wire to be received and credited to your Paxum account.

No, personal account-holders cannot add funds to their account from another person's bank account.

Business account-holders can submit a request for authorization to accept incoming 3rd party wire transfers to their account. Approval is on a case by case basis.

No, personal account-holders cannot receive funds from 3rd parties.

Business account-holders may request authorization for this feature.

Personal account-holders can retrieve wire instructions by clicking INSTRUCTIONS next to the associated Paxum account entry (EUR wires accepted only) in their account interface.

Business account-holders can access this information by clicking ADD FUNDS and selecting the appropriate bank and Paxum currency account to retrieve the correct wire instructions.

If you've changed your mind about a withdrawal request, please open a support ticket right away to request the withdrawal be cancelled.

We make it very easy for you to access your account funds.

Choose from the following options:

• Transfer to another Paxum account holder
• Wire Transfer Withdrawal
• Local Bank Transfer (EFT)
• Withdrawal to External Visa or Mastercard
• Transfer to Paxum Mastercard or Paxum Unionpay Card

This option is only available to approved Paxum Business accounts only.

Interested Business account-holders can submit a request via the support center where a 3rd party application form is available.

This option is only available to approved Paxum Business accounts only.

Interested Business account-holders can submit a request via the support center where a 3rd party application form is available.